Get comfortable and confident when handling difficult comms
Working life often means dealing with difficult communications, from answering a complaint to giving negative feedback. Most people dread it. However, a difficult interaction is actually an opportunity to showcase your personal and company values, make new connections and build on existing relationships.
- Why building a relationship is fundamental in all communications, especially difficult ones
- How to connect with your reader
- How to respond to a complaint in a way that satisfies the sender
- How to deliver negative feedback effectively
Turn a difficult situation around and learn to enjoy challenging conversations!