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Mastering Difficult Communications

90-minute webinar

Learn simple strategies to turn every difficult communication into an opportunity to cement relationships and enhance your reputation.

Get comfortable and confident when handling difficult comms

Working life often means dealing with difficult communications, from answering a complaint to giving negative feedback. Most people dread it. However, a difficult interaction is actually an opportunity to showcase your personal and company values, make new connections and build on existing relationships.

Key takeaways:

  • Why building a relationship is fundamental in all communications, especially difficult ones
  • How to connect with your reader
  • How to respond to a complaint in a way that satisfies the sender
  • How to deliver negative feedback effectively

Turn a difficult situation around and learn to enjoy challenging conversations!

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